Updated pursuant to the new California Consumer Protection Act
Cal. Civ. Code § 1798.140(t)(1)
Here is everything in plain English:
Your privacy is important to us! We have never, nor will we ever, sell, rent or share any donor information with any third parties outside of our internal network of employees, IT consultants and firms we use to mail solicitations to you (Streamline Mail Systems Inc.) and the company that purchases donations from us and coordinates the actual pick-up from your home (Eco Thrift Corporation) via it’s phone schedulers and drivers.
The type of contact you have had with our organization will determine the category of information we have on file for your current address.
Here is a list of the three categories of information we possibly have on file regarding your physical address:
If you have only received a postal mailing from DAV, and have made no other contact with our organization, the only information in our data base will be a history of donations made, or not made, to our organization from the address on this card. We do not have, nor have we ever had, names, phone numbers, email addresses or demographic information regarding this address, unless obtained per below.
If you have contacted DAV to schedule a pick up at your home using our 800 telephone number or scheduled a pick up online using our website, the only information in our data base would be what you provided: Name, address, phone number, email address (if provided by you), and, we would keep a history of donations made from your current address.
If you received an email reminder or courtesy notice about our pick up service visiting your neighborhood, the only information we would have in our data base would be an email address associated with your postal address and a history of any donations you made.
If you did not provide us with your email address but are receiving email notices from us, we may be contacting you because we purchased a commercial list of email addresses associated with postal addresses. Such lists also typically contain resident names but that information is deleted from our data base so that all that remains is an email address linked to a postal address.
Why do we keep this data?
We keep this data to operate as efficiently as possible so that we can provide our free curbside donation pick up service which supports our organization. We need to track donation histories to tailor our frequency of contact based on individual interest and participation. When someone calls or schedules online, we need their name, address, phone number or email contact, in case anything needs to be rescheduled by us before we arrive for pick up. We then store donor information in our phone operator’s data base to save time when donors schedule again.
Are any of the companies you use, such as your IT consultants, mailing or pick up service, sharing my information with others?
Absolutely not! Neither ourselves, nor any of our associates, have ever sold or shared information about you with any outside third party, nor will they in the future. We only keep the minimum amount of information necessary for us to operate successfully and only use that information among our service providers in our internal network, on a ‘need-to-know’ basis.
Is my data safe?
To the best of our ability, we believe your data is safe as we use state of the art data protection technology provided to us by our expert network hosting service, Group One Consulting of Sacramento. Additionally, just to further reassure you, the type of data we keep is not sensitive and would be otherwise available to anyone through publically available channels. However, to spare you any inconvenience from marketers who might use our data to solicit you, we strive to rigorously guard your information.
Here are more details in not such plain English:
Information We Collect
Our Site is intended to make it easy for you to sign up for our donation pick up email alerts and to schedule appointments for in-person pickup of items you want to donate to benefit the Disabled American Veterans charity organization(“DAV”).
Non-Personally Identifiable Information
We may track the Internet Protocol (IP) address which you use to visit this website and analyze this data for trends and statistics, but this information is anonymous and does not include any personally identifiable information.
Personally Identifiable Information
When you schedule a pickup online through our Site we need to know certain information about you so that we can fulfill your pickup request or send the appropriate email alerts. Whether or not you choose to provide the information we request is entirely up to you, however we will not be able to fulfill your pick-up request or give you the proper alerts without this information. If you choose to provide information to us, you may be asked to provide your name, address, telephone number, e-mail address, and other identifying information.
How We Use Your Personal Information
We use your personal information primarily for fulfilling your pickup request and sending you the appropriate email alerts. For example, the pickup address you supply us with is the address that our truck driver will stop by to pick-up the items you wish to donate. Also, before our driver stops by your pickup address your telephone number is used to confirm your pickup appointment. We also need to know your zip code and street address so that we can send you an email alert when our trucks are going to next be on your street during their driving routes.
Your personal information may also be used to communicate with you about subsequent donations and pickup requests in the future. For example, we or the DAV may contact you to inquire about your interest in making additional donations to the DAV or other entities with which we are affiliated.
Also, your information, including your E-mail Address and Telephone Number, may be used to identify you should you need to modify or cancel a pickup request.
Disclosure of Your Personal Information
We do NOT rent, sell or share your personal information to unaffiliated entities for any purpose except the limited ones described herein.
When you provide Personal Information to DDAV through our website, we may of course share your information with the DAV. We and DAV may also share your information among our affiliated charities and use your information to send communications for our affiliated charities. If you would like to opt-out of having your information used by us or DAV, or shared with charities other than the DAV you may contact us at firstname.lastname@example.org .
We and the DAV also have the right to share your Personal Information with contractors who provide services on our and their behalf. These many include contractors assist us with Site design, development, hosting, and other operations which make our Site work. Other contractors may help us and the DAV communicate with you through electronic mail, direct mail, or telephone communication, or may assist with accounting, legal or other business operations. We always request that our contract service providers protect your privacy and not use your Personal Information for their own marketing purposes or disclose to third party marketers that are not associated with us or DAV, however we are not responsible for any use in violation of this restriction.
We and the DAV may share your personal information in the following limited circumstances:
• When we are compelled to do so by a governmental agency, court or other entity (e.g., in response to subpoenas, court orders or legal process);
• If, in our sole discretion, we believe such disclosure to be necessary or appropriate to investigate or resolve possible problems or inquiries, to protect our business and assets, to defend our interests and/or to comply with our legal and regulatory obligations; or
• In the event of a bankruptcy, merger, acquisition, transfer of control, joint venture or other business combination involving us, or our related companies.
Contact us at email@example.com if you no longer desire to receive emails from DonateDAV.org.
To contact us by phone: (800) 238-8387
To contact us by mail:
Disabled American Veterans
California Rehabilitation Foundation Inc.
13733 E Rosecrans Ave
Santa Fe Springs CA 90607
Accessing and Updating Your Personal Information
Your E-mail Address and Telephone Number are used to authenticate your pickup request. Using this Personal Information you may login to our Site and modify your account with us, including updating your Personal Information and modifying or canceling a pickup request.
How We Protect Your Personal Information
We know it takes confidence and trust to share Personal Information online. We endeavor to keep your confidence and maintain your trust by protecting your Personal Information. To that end, we maintain reasonable standards of security and confidentiality.
However, despite our efforts, as with most Internet sites, it is possible that third parties may unlawfully intercept or access transmissions of private communications. Whenever you provide Personal Information online, you accept this risk, including when you share your Personal Information with us.
We may contract with a third party to maintain and host our website and to store data collected on the site. Therefore any information you submit, including personal information, may be placed and stored on a computer server maintained by a third-party host. You agree that Company is not liable for any breach of security due to the actions or inactions of the third-party host.
This policy was last updated on January 1, 2020.
Using Our Site
Subject to the terms and conditions of this Agreement, DDAV hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use our Site only for the purpose of scheduling appointments for in-person pickup of items you want to donate to benefit the Disabled American Veterans charity organization (“DAV”) and for signing up for email alerts about upcoming scheduled donation pick up routes. You may not make any other use of our site, including commercial uses or on behalf of any third party, except as explicitly permitted by DDAV in advance.
Subject to the license provided above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by DDAV in writing. DDAV reserves the right to refuse service, cancel pickup appointment requests, and/or terminate user accounts at its discretion, including, without limitation, if DDAV believes that your conduct violates applicable law or is harmful to the best interests of DDAV. Your e-mail address and telephone number are used to authenticate your identity should you need to schedule a new pickup request or modify or cancel an existing pickup request you have made with our Site, or to modify your electronic and direct mail preferences. By using our service, you agree that this method and form of authentication is acceptable to you. You will be solely responsible for all access to and use of this Site by anyone using your identification whether or not such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through unauthorized access or use.
Minimum Age Requirement
You must be at least 18 years old to use our site. By using our Site you represent that you are at least 18 years old.
Links to Third Party Sites
Our Site may contain links to other sites that are not owned or operated by us (“Third Party Sites”). You agree that DDAV is not responsible for these Third Party Sites, including problems related to their operation, content or use of any of your personal information..
All text, graphics, photographs, icons, buttons, audio, video, and software (collectively “Content”) belongs to DDAV or its content partners. In addition to protection of each copyrighted work comprising our Content, the collection and arrangement of all such Content contained on our Site is protected as a compilation under United States and international copyright laws. Except as provided in the license above, you may not use our Content without our express written permission.
The text marks “DONATEDAV” and “DONATEDAV.ORG” (and related design marks) are trademarks (or service marks) of DDAV (“DDAV Trademarks”). All other marks used on our Site are trademarks of their respective owners. Subject to applicable law, you may not use the DDAV Trademarks without DDAV’s express written permission. You may not use the DDAV Trademarks in connection with any product or service, or in any other way, which is likely to create confusion or disparages or dilutes DDAV’s trademark rights.
Disclaimer and Limitation of Liability
This Site and the services provided in connection with it are provided on an “AS IS” basis. DDAV makes no representations or warranties of any kind, express or implied, as to the operation of our Site or the services provided in connection with our Site. To the fullest extent permitted by law DDAV disclaims all warranties either express or implied. DDAV does not warrant that our Site will be error free.
From time to time pickup requests scheduled through our Site are not fulfilled, and reminders may be sent out even though a truck does not make its scheduled route. DDAV shall in no way be liable to you for cancelled, terminated, or otherwise unfulfilled pickup requests or non-picked-up items.
To the fullest extent permitted by law, DDAV disclaims liability for any damages of any kind arising from your use of our Site, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages.
Identifying Items You Intend to Donate
When you schedule an appointment for in-person pickup of items you want to donate to the DAV it is your responsibility to identify the items you wish to donate using reasonably sufficient means. At a minimum, you should affix a label to all items you intend to donate to the DAV. This label should include the words “DAV” and the label should be clearly visible to a casual observer when viewed at a reasonable distance. Furthermore, you should set the items you wish to donate outside your residence and at a reasonable distance away from any items on your property that you do not wish to donate (Non-donation Items). Please take special care not to place the items you wish to donate in confusingly close proximity to Non-donation Items that may also be located on your property. Neither DDAV nor DAV shall be responsible for Non-donation Items accidentally picked up from your property because of your failure to abide by this section.
Applicable Law and Disputes
This site is created and controlled by a California entity. As such, the laws of the State of California will govern these terms, and conditions, without regard to conflicts of laws.
Any dispute relating in any way to your visit or use of our Site shall be submitted to confidential arbitration in Novato, California except that, to the extent you have in any manner violated or threatened to violate its intellectual property rights, DAV may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts.
Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
January 1, 2020